Novell Del Mar College
CIS 306 - Managing NOVELL® Networks
 Instructor: Michael P. Harris
IntranetWare 4.11

IntranetWare Administration Guide

Index - About IntranetWare for Small Business

Welcome

Welcome to IntranetWareTM for Small Business. This product is based on NovellŽ's core product, IntranetWare. Small Business includes many of the features of the core product plus several tools designed specifically for Small Business networks.

This introduction acquaints you with some of the advantages networking offers and introduces sources you can refer to for information about your network.

Through your purchase, you have opened up many possibilities for making your business more successful. Here are some of them.

  • Network users can share directories and files stored on the server thereby freeing up space on workstation hard drives.
  • Network users, groups, or departments can share the same printer.
  • Mission-critical information can be stored on the server and be backed up and archived more easily than if it is stored on individual hard drives.
  • Users can log in to the server from home or the field through modems attached to the server or dial out to bulletin boards or Internet service providers.


Getting Information

Several sources are available to assist you in learning about your network. The primary sources of information are explained next.

About This Guide

This Administration Guide documents the procedures for setting up and administering your Small Business network.

Chapter 1, "Where To Start, " gives you a checklist of what should have been set up at this point and where you need to start in this manual to finish setting up your network.

Chapter 2, "Setting Up and Managing Users and Groups," guides you through the process of setting up users and groups for your Directory tree and network. It also explains how to change user and group properties, access network applications, and perform some printing tasks.

Chapter 3, "Setting Up Network Printing," explains how to complete your network printing setup, from cabling your printers to activating each workstation attached to your network for network printing.

Chapter 4, "Using Login Scripts," explains how users can take advantage of login scripts to simplify the login process. It includes sample commands and conventions, and explains identifier variables.

Chapter 5, "Managing the Network and Servers," explains in brief what types of tools are available for network management. For a full explanation, see "Maintaining the NetWare Server" in Supervising the Network (NetWareŽ 4.11 online documentation) included with this product.

Chapter 6, "Setting Up and Managing the Network File System," provides background information on how the file system works, how to plan an effective file system for your company, how to manage the the file system with NetWare Tools, how to load applications onto your server, how users can access applications from workstations, and how file system rights are used.

Chapter 7, "Setting Up Modem and Internet Access with NetWare Connect," provides information on how to install and configure NetWare ConnectTM and how to set up workstations and laptop computers to take advantage of NetWare Connect Services.

Chapter 8, "Understanding Network Security," discusses ways you and your users can protect data, the servers, and the Directory tree from viruses and intruders.

Appendix A, "Troubleshooting," lists networking hardware problems and provides solutions.

Appendix B, "Installing Additional Licenses," provides instructions for loading additional Small Business license packs to your server as your company grows and you need more user connections to the network.

Online Documentation

Documentation for Small Business is provided in online format.

You can view or print online documentation from your Windows*, Macintosh*, UNIX*, or OS/2* workstation using the NetscapeTM Navigator browser included with this product. The online documentation has been optimized for Netscape Navigator. Other Internet browsers can be used; however, some degradation in quality may result.

Several sets of documentation are included:

  • Small Business. This set contains information specific to the Small Business version of IntranetWare and the NEAT utility designed for Small Business administrators. In most instances, you will find the information you need in this set. Cross references (links) to other documentation sets are included when advanced or detailed information might be helpful.
  • NetWare 4.11. Advanced procedures using NetWare Administrator and instructions for using server, command line, and menu utilities are explained in this documentation.
  • NetWare Connect. Several online manuals that explain how to install, configure, optimize, and administer NetWare Connect are included in this set. However, basic instructions can also be found in " Setting Up Modem and Internet Access with NetWare Connect" in the Small Business online documentation.

Help

Context-sensitive help is available for most Novell utilities. If you want more information about completing a task, use the help systems builtin to the utilities.

  • Windows, Macintosh, and OS/2 help. Use each system's help viewer to access help for NEAT, NetWare Administrator , and other Novell utilities that are accessed from the desktop. For example, to access Windows help screens, press <F1>, use the Help button on individual dialogs, or select an option from the Help pull-down menu.
  • Text-based and menu utilities. If you are using text-based (INSTALL, for example) and menu utilities (FILER, NETADMIN, and others), press <F1> for general information about the utility or dialog. For context-sensitive help on any field, highlight the field, press <Enter>, and then press <F1>.
  • Workstation command-line utilities. If you are at the command line and are unsure how to use a command, type the command name and add the /? option for help. For example, for help with the LOGIN command, type LOGIN /? .
  • Server console utilities. If you are at the server console prompt and are unsure how to use a command, type the command name and add the /? option for help. For example, for help with SET commands, type SET /? .

Technical Support

Novell sponsors many forums that allow you to get information about Novell and its products and that provide product support. Some are provided at no cost to you. Others involve extra expense.

  • Customer service. You can contact your Novell Authorized ResellerSM representative for technical assistance.
    Most Novell Authorized Resellers have Certified NetWare EngineerSM representatives on their staffs ready to assist users with their networking problems.
  • Novell Authorized Service CenterSM (NASCSM) locations. NASC facilities are local support providers authorized and supported by Novell. They provide both telephone and on-site assistance, and should be your first source for technical support.
    For the Novell Authorized Service Center nearest you, in the U.S. and Canada call 1-800-338-NASC.
  • Hardware documentation. Many network problems occur because of malfunctioning hardware.
    If you can isolate a problem to a certain computer component or cable segment, check the manuals that came with the hardware involved.
  • NetWare Management SystemTM (NMSTM ) services. NMS services help you manage the cabling system, computers, software, and other components of the network.
    For more information about using NMS on your network, contact your Novell Authorized Reseller.
  • Other Novell publications. Novell Application NotesTM and the Novell Research ReportsTM publications cover technical aspects of NetWare-based system design, implementation, and management. Application Notes is a collection of technical articles published monthly. Research Reports is published as the research becomes available.
    To purchase subscriptions and back issues of these publications from within the United States or Canada, call the Novell Research Order Desk at 1-800-377-4136. From other locations, call 303-297-2725.
  • Third-party books and periodicals. Books on NetWare, including books published by Novell PressTM publishing, are available at most bookstores.
    In addition, numerous networking periodicals give advice on configuring, managing, and troubleshooting your network.
  • NetWireŽ forum on the CompuServe* bulletin board. A fairly inexpensive way to get up-to-date advice and patches is through NetWire on the CompuServe bulletin board.
    To open a CompuServe account, call one of the following numbers and ask for Representative 200:
    • In the United States or Canada: 1-800-524-3388
    • In the United Kingdom: 0800-289-378
    • In Germany: 0130-37-32
    • In other European countries: 44-272-255-111
    • In locations other than the United States, Canada, or Europe, use the appropriate country code for the U.S. and call 614-457-0802. Ask for Representative 200. This identifies you as a Novell customer.
  • Technical Support Database and NetWire forum on the Internet. The Novell Internet sites support access through FTP, Gopher, and World Wide Web (WWW) systems. Over 9,000 documents exist on the WWW system for providing technical hints and information.
    To access the Novell Internet sites, log in as ANONYMOUS and use your e-mail address as your password.
    Contact one of the following site addresses:
    • In the United States: ftp.novell.com
    • In Germany: ftp.novell.de

    See public areas in these sites for possible listings of other sites ' addresses.
    To access the Novell Internet WWW sites, contact one of the following site addresses:
    • In the United States: www.novell.com, www.netware.com, education.novell.com, corp.novell.com, netwire.novell.com, or smallbiz.novell.com
    • In Germany: www.novell.de

    See the information areas at these sites for possible listings of other sites' addresses.
  • FaxBack* Service. Novell provides a FaxBack Service for obtaining additional product information to help with support needs.
    To access the Novell FaxBack Service, complete the following steps.
    • Access Novell's FaxBack Service on the Internet at: netwire.novell.com/home/client/misc/catalog.htm.
    • Within the continental United States 
      1. Dial 1-800-NETWARE (1-800-638-9273).
      2. Press #1 
(the "Presale Product Information and Upgrade Information" option).
      3. 
Press #2 (the "Receive Product Information" option).
      4. Press #1 (the 
"Receive Product Information via Fax" option).
    • Outside the continental United States
      Dial 1-801-861-2772. You are connected directly to the FaxBack Service.
    • Follow the directions provided on the phone. You are prompted to enter a document number and then a fax number to send the document to.
  • Network Support Encyclopedia Professional VolumeTM (NSE ProTM ) package. This encyclopedia gives customers access to regularly updated information on products and services---plus patches, fixes, and more---from Novell and other vendors.
    The NSE Pro package is distributed on CD-ROM on a subscription basis. Updates are sent out several times each year. More information is available on NetWire or from your Novell Authorized Reseller.
  • Novell Consulting Services (NCS) Toolkit. This toolkit is a collection of documents and utilities developed and collected by Novell's Consulting Services group for providing solutions to enterprise networks. It is packaged as a single CD-ROM. For information on obtaining a copy, contact Novell Consulting Services.
  • Troubleshooting hardware and software. Specialized hardware and software packages, such as the Novell LANalyzerŽ software, are available to help you isolate network problems.


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