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Your Refunds Are Easier With The New DMC Debit Card

 

How are Del Mar College refunds delivered to students?

Each registered DMC student will receive a DMC Debit Card. Your card will arrive in the mail at your primary address on file with DMC. To receive your refund, you must activate your DMC Debit Card. During card activation, you will choose how to receive your refund money. If you want faster access to your funds, simply choose to have your refunds deposited directly into your OneAccount. Activate your card and make your refund selection online at www.DMCDebitCard.com.

What are my options for receiving all student refunds, including financial aid refunds?

Your options include having your refund:

  1. Directly deposited to your OneAccount - Easy Refund (Same day).*
  2. Deposited to another bank of your choice (2 - 3 business days).*
  3. Mailed, as a paper check, to the address you designate (5 or more business days).*

*The timeline is based on when the funds are released by DMC.

What is the OneAccount?

The OneAccount from Higher One is a fully functioning FDIC insured checking account that allows you to access your student refunds quicker and easier than ever before. The OneAccount has no minimum balance, no monthly fees, and free Internet banking features. With it, you can use your DMC Debit Card to make purchases anywhere Debit MasterCard(r) is accepted.

What are the advantages of having my refunds deposited directly to my OneAccount?

  1. Easy Refund (depositing your refund to your OneAccount) is the quickest way to gain access to your money. In order to have your refund directly deposited, activate your DMC OneAccount as soon as possible.
  2. You can use the DMC Debit Card as a debit card (NOT A CREDIT CARD) to make purchases at all Debit MasterCard locations, access cash at an ATM, pay bills,send money electronically and so much more.
  3. There is no charge to you for receiving your refund directly in your DMC OneAccount. There is no monthly fee or minimum balance for the OneAccount.

How will I know when my refund has been deposited to my OneAccount?

You will receive an e-mail when your refund has been directly deposited to your OneAccount. Additionally, you will be able to see details of your OneAccount by accessing your OneAccount Statement on the website.

Can I have my refund deposited to another bank account?

If you choose to have your refund deposited to a bank of your choice, this transfer may take 2-3 business days from the day the College releases the funds. In order to have your refund deposited to your bank, you must first activate your DMC Debit Card at www.DMCDebitCard.com. For this option, you will need to complete, print and mail the third party form to the designated address. This form is available on www.DMCDebitCard.com.

Can I select a paper check instead?

You may choose to have a paper check sent to you via regular mail. However, a paper check may take up to 5-7 days from the day the College releases the funds. Regardless of how you choose to receive your funds, you still need to activate your card at www.DMCDebitCard.com.

Why is the Debit MasterCard(r) logo on the new DMC Debit Card?

The DMC Debit Card is the card you use to access your funds if you choose to accept the OneAccount. With the Debit MasterCard logo on it, you can use the card as a debit card wherever Debit MasterCard(r) is accepted. The card is NOT a credit card. It is a DEBIT card.

What will happen to my refund if I don't activate my DMC Debit Card?

DMC will not be able to disburse your refund to you. Regardless of whether you anticipate that you will receive a refund, it is important to activate your card and choose a refund preference at www.DMCDebitCard.com.

What do I do if I did not receive my DMC Debit Card in the mail?

You may log on to www.DMCDebitCard.com and use the "Where's my Card" self help feature that will provide you with the real time status of your card. Or, you may visit the Business Office on campus or call (361) 698-1051.

What should I do if I lose my DMC Debit Card?

For your own security, as soon as you realize that you do not have physical control of your card, it is essential that you report the card lost. This may be done several ways. You may go online to www.DMCDebitCard.com, visit the Cashier's Office at Del Mar College East or West campus, or call customer service at 1-877-269-4146. Reporting your card lost allows Higher One to cancel the card and prevent fraud, theft, and abuse. At the same time, you will be issued a replacement card that you should receive within a week by mail. You will be charged a $20 fee for any replacement card.

What if I have additional questions?

For more information about the DMC Debit Card and refunds, please visit www.DMCDebitCard.com/easyhelp.

For a PDF version of this information, please click here.