Customer Service Through Social Media

Customer Service is one of the most important parts of a business. Social media has added a layer of customer service that we have not seen in the past. This presentation delves into the critical role of social media in modern customer service, emphasizing its importance in today's connected world. We will highlight the impact of social media on customer engagement and satisfaction, strategies for effective engagement and customer service, and best practices to maximize customer satisfaction and loyalty.

Presented by Jennifer Mann, COO at Key Concepts Marketing