Customized Training

Customized Training

Partnering with Corporate Services gives your organization an instant connection to the world-class academic and professional resources of Del Mar College. We can assist you with a vast array of training programs that can be customized to meet your needs – from enhancing workplace competencies to leveraging business tools, safety and industry-specific programs. Our Return on Investment (ROI) focused approach enables the College to provide customized training solutions for today's competitive business environment. Give us a call to learn more about how Corporate Services can work with your organization to provide the most effective, cost-efficient professional education in a variety of formats, including face-to-face, on-site, and online.

  • Workplace Competencies

    Workplace competencies are required skills, attributes or behaviors that enable today's workforce to perform effectively on the job. The course curriculum is designed to provide the labor force with a solid foundation in developing critical professional skills.

    LEADERSHIP

    Developing leadership skills for the workforce, including professionalism, interpersonal skills, communication, workplace civility, and employability skills. Learning how to create open communications while increasing the quality of conversations; helping others to develop competence and commitment, and working with others to accomplish their goals and the goals of the organization.

    SUPERVISION SKILLS

    Provides concepts and skills of leadership in the work setting. Introduces leadership, motivational theories, and leadership styles. Includes evaluation of leadership performance and demonstration of communication strategies.

    MANAGING CHANGE

    Provides knowledge, skills, and tools that enable a leader/organization to implement changes more smoothly and to have those changes better accepted. How to use strategies for aligning people with a change, appealing to emotions and facts, and describing the importance of resiliency and flexibility in the context of change.

    TEAM BUILDING

    An examination of group dynamics, trust and collaboration, and the role in building positive and productive work groups. Discussion of team stress and distress, ways of working effectively as a team, and methods for incorporating team building strategies in staff meetings, professional development activities, and one-on-one counseling.

    CUSTOMER SERVICE

    Provides an overview of customer types, how to identify customers' needs, and how to determine strategies to provide quality customer service, such as recognizing how attitudes affect customer service, using customer service to generate return business, and dealing with difficult customers.

    LEAN PROCESS: LEAN MANUFACTURING AND SIX SIGMA

    Provides an overview of the Six Sigma methodology, identifying the fundamentals of lean manufacturing, lean enterprise, and lean principles. Describes the key dimensions of quality, product features and freedom from deficiencies, and the understanding of how products and services that are free from deficiencies can promote customer satisfaction and attract and retain new customers.

    STRATEGIC PLANNING

    Provides methods for planning and controlling projects. Includes project management concepts and models, critical path, analysis of time/cost benefits, and resource utilization.

    PRACTICAL PROJECT MANAGEMENT

    Provides an overview of the entire project management process, as well as key project management tools that can be used every day, such as working with project planning documents, needs assessments, risk management and communication plans that will provide benefits throughout the organization.

    PREVENTING WORKPLACE HARASSMENT

    Provides tools necessary to recognize harassment in the workplace as well as understanding rights and responsibilities under the law, with regard to safety in the workplace. How to identify words and actions that constitute harassment, addressing accusations of harassment, and applying proper mediation procedures.

    CULTURAL DYNAMICS

    Identifies the aspects of diversity, distinguishes between bias, stereotyping, and discrimination. Describes how individual differences impact performance and organizational outcomes. Provides an outline of techniques to improve interaction and organizational effectiveness.

    WORKPLACE SAFETY (VERBAL AND NON-VERBAL TACTICS)

    Identifies and addresses violence in the workplace and understanding how to diffuse dangerous situations, recognizing social and business responsibilities, creating risk assessments and understanding how to handle violence.

    TRAIN-THE-TRAINER

    Provides trainer tools such as defining training, facilitating, and presenting; understanding of how to identify participant's training needs; creating lesson plans that incorporates the range of learning preferences; creating an active, engaging learning environment; developing visual aids and supporting materials; managing difficult participants and tough topics.

    SUCCESSION PLANNING

    Describes how to identify human resource needs; staff development for effective hiring and maintaining staff; how to develop and implement work teams and effective training programs; and, classifying and developing internal staff with the potential to fill key business roles.

    GENERATION GAP

    Helps participants understand the various generations present at work, and understand what motivates them and dealing with them on a daily basis and includes: history behind generation gaps; identifying traditionalists, baby boomers, Gen Xers and Yers, differences between each type of generation, how to find common ground among the generations, conflict management and leveraging the benefits of generation gaps at work.

  • Business Tools

    Business tools help increase workplace productivity and efficiency. The course curriculum is designed to provide the workforce with the core business skillset required to function in today's competitive workplace environment.

    • Business Software
      • MS-Office Suite
      • MS-Project
      • MS-Access
      • MS-SharePoint
      • MS-Visio
      • Adobe
      • Blackboard
    • AutoCAD (Computer-Aided Design)
    • Technical Writing
    • Quality Assurance
    • Quality Control
    • LEAN Manufacturing
    • Six Sigma

    BUSINESS SOFTWARE

    MS WORD

    Provides instruction to word processing terminology, editing functions, formatting, and special text options at the introduction, intermediate, and advanced levels.

    MS EXCEL

    Provides instruction in the concepts, procedures, and application of electronic spreadsheets at the introduction, intermediate, and advanced levels, using both basic and complex arithmetic operations and functions.

    MS POWERPOINT

    Provides instruction to computerized presentation graphics such as planning, designing, and production of business graphics and charts utilizing multimedia software at the introduction, intermediate, and advanced levels.

    MS PUBLISHER

    Provides instruction in desktop publishing principles, with an emphasis on page layout and design at the introduction, intermediate, and advanced levels.

    MS OUTLOOK

    Provides instruction in the concepts, procedures, and application of electronic mail and the personal information manager functions at the introduction, intermediate, and advanced levels.

    MS ACCESS

    Provides instruction in the concepts, procedures, and application of electronic databases at the introduction, intermediate, and advanced levels.

    MS PROJECT MANAGEMENT

    Provides instruction in plan development, task resource assignment, progress tracking, budget management and workload analysis at the introduction, intermediate, and advanced levels.

    MS VISIO

    Provides instruction of the diagramming and vector graphics application at the introduction, intermediate, and advanced levels.

    MS SHAREPOINT

    Provides instruction for utilizing the business productivity server bringing information management and access, collaboration, and processes into various environments.

    ADOBE

    Provides instruction in formatting application used to present documents independently of application software, hardware or operating systems.

    QUICK BOOKS

    Provides instruction in identifying procedures to complete a computerized accounting cycle; record journal entries; perform adjusting and closing procedures, and display and print reports and financial statements.

    AUTOCAD

    Provides an overview of Computer-aided Design (CAD) equipment selection and interface; software selection and installation; creating, editing and plotting of line drawings for architectural, electrical, circuit, mechanical, or interior design; how to create/modify graphic elements, store and retrieve predefined components; and add text and dimensions to drawings, as well as creating and managing symbols and attributes, and dimensioned drawings.

    ENGLISH AS A SECOND LANGUAGE (ESL)

    Provides instruction to improve listening, speaking, and writing skills in English.

    QUALITY ASSURANCE

    Describes the application of quality assurance principles and their applications. Provides instruction on how to utilize tools and apply sampling techniques.

    QUALITY CONTROL

    Describes the benefits and application of quality control and provides instruction on quality control tools and techniques. Demonstrates planning and organizing of quality control systems and analyses of quality industry costs.

    TECHNICAL WRITING

    Introduces elements of grammar, composition, basic writing and editing skills for technical writing, while focusing on the use of technical terms, graphics, and formatting of technical documents at various levels.

  • Safety

    These safety programs provide the opportunity for industry customers to develop a better-trained and safety-centric workforce. The course curriculum is designed to improve operations for the company and create a safer work environment.

    NCCER + OSHA

    GENERAL INDUSTRY

    Provides a study of the Occupational Safety and Health Administration (OSHA) regulations pertinent to general industry.

    CONSTRUCTION INDUSTRY

    Provides a study of the Occupational Safety and Health Administration (OSHA) regulations pertinent to the construction industry.

    NCCER CORE + OSHA 10

    This 70-hour National Center for Construction Education and Research (NCCER) core course, Introductory to Craft Skills, includes the Occupational Safety and Health Administration (OSHA) 10-hour General Industry Training course, with the total program serving as a pre-requisite for all NCCER craft credentials.

    FIRE BRIGADE

    Provides basic firefighting skills required for industrial fire brigade personnel, utilizing basic fire suppression and safety equipment, demonstrating fire suppression techniques and rescue procedures, and identifying procedures for emergency evacuations in the industrial setting.

    NIMS SITE MANAGEMENT

    Provides an overview of the incident command management system and responsibilities. Provides an understanding of command and general staff function and describes the management system components, functions, and procedures which includes working and communicating within the incident management system.

    HAZWOPER / REFRESHER

    Provides technical instruction in the storage and handling of hazardous materials, Occupational Safety and Health Administration (OSHA) regulations, notification procedures associated with emergency response plans, labeling, manifesting, placarding, spill containment, and proper use of personal protective equipment and instrumentation. Meets federal regulations and minimum certification requirements of a hazardous material emergency response technician, hazardous materials specialist, or on‐site incident commander as found in the Code of Federal Regulations: 29CFR‐1910.120.

    FORKLIFT

    Information and training for forklift operators including forklift design, controls and instrumentation, comprehensive pre‐use inspection, and forklift stability and factors affecting stability. Demonstration of safe operations of forklift including operating requirements, use of controls, steering and drive mechanism, lifting techniques, and safety measures and hands‐on training and demonstration of proficiency.

    AERIAL LIFT

    Provides orientation and hands on training for the safe operation of the mechanical lift, as well as description of the procedures used to safely perform mechanical lift tasks.

    ROPE RESCUE

    Provides instruction on the safe use of rescue equipment and the safety of personnel during any technical rescue encountered. Combination of didactic and hands‐on learning opportunities.

    TRENCH RESCUE

    Provides instruction on the safe use of rescue equipment and the safety of personnel during the shoring up the sides of a trench, and digging a trapped worker out of a collapsed ditch. Combination of didactic and hands‐on learning opportunities.

    CPR / FIRST AID

    Provides instruction in First Aid , cardiopulmonary resuscitation (CPR) and automatic external defibrillation (AED) training to help manage sudden illnesses and injuries in the first few minutes until medical professional help arrives on location. Discusses and demonstrates management of injured and/or ill persons as recommended by the certifying agency.

  • Trades

    Skilled trades play an important role in the success of an industrial operation. The following trades are specific to the skills in-demand throughout the region.

    • Electroplating
    • Machining
    • Welding
    • Entry Level Operators

"The City of Corpus Christi partnered with Del Mar College Corporate Services Division in the initial delivery of Customer Service training. Del Mar Corporate Services did an excellent job in providing us with the resources we needed to provide these training sessions, including identifying appropriate instructors and training locations."
- Liza Wisner, Manager, City of Corpus Christi Learning Institute

Page last updated June 9, 2020.

Contact Information

Corporate Services
101 Baldwin Blvd.
Corpus Christi, TX 78404
(361) 883-WORK
1-800-652-3357

Location
3209 S. Staples St.
Corpus Christi, TX 78411

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