• About Us and Our Services

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    Our Mission
    Promoting both short-term (within semester) and long-term (semester-over-semester) student persistence by employing an array of services targeting the quality of student life and learning.
    Overview of Services
    Retention Case Managers (RCMs) incorporate multi-tier models of support—to include recovery programs and best-practice early alert warning systems—backed by appreciative advising theory with students experiencing situations that may impede academic success.
    Student Self-Referrals
    Students experiencing situations that may be impeding their academic success—to include having difficulty in balancing life’s priorities with the demands of attending college—are encouraged to contact the Office of Retention Services at 361-698-1948 to schedule an appointment with a Case Manager.

    Faculty Retention Alert Program (RAP)
    Within the faculty-driven early alert warning system RAP, RCMs take a holistic approach—employing an outreach/connection/triage/linkage/follow-up sequence—while assessing the needs of students (identified by faculty) experiencing situations negatively impacting their academic success.

    Submitting a referral Open Referral in WebDMC 

    1. Log onto your WebDMC page.
    2. On the left column under MY Bridge, click “Faculty Information.”
    3. Click “Open A Retention Alert Case.”
    4. Type the student’s ID or name in the designated box and press “Enter”.
    5. Use the dropdown box to select the type of issue that concerns you.
    6. In the Summary box, type a brief summary of the student’s issue(s).
    7. In the Detailed Notes box, add information that might be helpful to know before student outreach occurs.
    8. Select any of the listed contact methods you have attempted.
    9. Multiple issues? Click the “Do you want to report additional issues regarding this student?” box.
    10. Click “SUBMIT” tab 

    Academic Recovery Program (ARP)   

    Within the ARP, RCMs again employ an outreach/connection/triage/linkage/follow-up sequence across a Start Strong/Stay Strong/Finish Strong framework with students on academic probation or suspension (cumulative GPA below 2.0) to raise their GPA and attain “Good Scholastic Standing” with the College.

    Students on Academic Probation 

    Removal of the registration block requires you complete two (2) sequential steps:

    1. Complete a SmarterMeasure learning assessment:  access the web-based learning assessment at http://delmar.smartermeasure.com. Login as a First Time User; choose Comprehensive Assessment. Once complete, simply call 361-698-1948 to schedule an appointment with a Retention Case Manager.

    2. Visit a Retention Case Manager (RCM): Available on both the East and West Campus, RCMs stand ready to explore your learning assessment, individual circumstances, chart a course for improvement, and connect you with necessary resources as applicable.

    Students on Academic Suspension  

    Removal of the registration block requires completion of six (6) sequential steps:

    1. Initiate Academic Suspension Appeal: pick up an Academic Suspension Appeal form “a.k.a The Blue Form” from the Registrar’s office;    complete Section I and Section II.

    2. Complete a SmarterMeasure learning assessment:  access the web-based learning assessment at http://delmar.smartermeasure.com. Login as a First Time User; choose Comprehensive Assessment. Once complete, simply call 361-698-1948 to schedule an appointment with a Retention Case Manager.

    3. Visit a Retention Case Manager (RCM): Available on both the East and West Campus, RCMs stand ready to explore your learning assessment, individual circumstances, chart a course for improvement, and connect you with necessary resources as applicable.

    4. Visit your Program Advisor/Chair: Program Advisors/Chairs stand ready to provide individualized guidance to include repeating failed courses, general course selection, and impact of circumstances on your specific degree plan. Direct questions about Program Advisors to 361-698-1290.

    5. Visit your Academic Dean: Academic Dean’s discuss the appeal and grounds for continued enrollment.

    6. Submit the Academic Suspension Appeal form—Part III completed—to the Registrar’s Office.

  • Contact Information

    Retention Services Offices - Main Office
    101 Baldwin Blvd. - Harvin Center RM 208
    Corpus Christi, TX 78404
    (361) 698-1948
    fax: (361) 698-1092

    Hours: Mon-Thur: 7:30am-5:00pm          Friday - 7:30am-12:30pm
  • Contact Information

    Retention Services Office - West Campus
    HS2 242
    (361) 698-1861

    Hours: Monday-Thursday 8am-12:30pm